On June 6 Desk.com is releasing a major, new feature for all Desk.com customers ?Multilingual Customer Support.?With Desk.com Multilingual Customer Support, teams will be able to
communicate with and deliver superior customer service to their customers in their preferred languages. Desk.com will support communications in 39 languages and regional dialects, including Chinese, French, German, Japanese, and more.
Every business can easily reach a global audience, and this puts a unique challenge on support.
Take Desk.com customer,?iZettle. This 50-person team in Stockholm is transforming the mobile payment industry, growing with lightning speed. In less than nine months, they are already operating in five countries and have started supporting their customers in English and Swedish?with more languages to come.
But how does a growing company like iZettle support customers across multiple languages? When a customer asks a question in Swedish, that case should go directly to a Swedish-speaking agent. That agent needs to be able to draw upon the company?s Swedish-language knowledge base to provide the best answer quickly. Desk.com?s new multilingual support makes that process easy and helps iZettle serve customers better by maintaining its help center in?Swedish?as easily as it does in?English.
?iZettle?s app and mini chip card reader make it possible for individuals and small businesses to take easy and secure credit card payments, so clarity in customer care is particularly crucial,? said Johan Bendz, CMO of iZettle. ?As we expand across Europe, Desk.com gives us the ability to keep pace with our support offerings. Multilingual support with Desk.com gives our customers confidence, and it also gives our team peace of mind that they are providing the best support.?
?A lot of companies don?t think about potential foreign customers as they develop their businesses?until they suddenly discover that social technologies have given them a global reach. Desk.com?s Multilingual Customer Support makes it easier to support and embrace any global audience?and capitalize on important new business,? said Brent Leary, CRM Essentials
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